What is commonly expected from customers when using the tracking service?

The expectation for customers using the tracking service primarily revolves around their understanding of how to use the tracking number that is provided to them. When a customer makes a purchase and receives a tracking number, it is their responsibility to utilize this information to monitor the progress of their package. This involves entering the tracking number into the designated tracking platform to access real-time updates on the shipment's status.

This understanding also underlines the importance of clear communication from the service provider about how to effectively track a package. While the other options touch on important aspects of customer service, such as the provision of new tracking numbers or notification of delays, they do not represent the fundamental expectation of customers regarding tracking services. Customers are generally aware that they should familiarize themselves with how the tracking process works once they have the necessary information at hand.